General Refund Policy:

Note: In response to customer feedback in our online surveys, our general return policy has been expanded from five to ten working days. Keep an eye out for our next survey... we are listening!

Merchandise may be returned for a full refund within Ten (10) working days from the date of purchase.

Refunds for purchases paid by personal cheque will not be issued before five (5) working days and not after ten (10) working days.

The following conditions must be met:

  • Must have cash register receipt.
  • Returned merchandise must be in resalable condition for a full refund. For damaged merchandise a restocking charge may be applied.

FINAL SALE for any books or supplies which are shrink wrapped or containing tapes/software, if they've been opened.

FINAL SALE for custom course materials.

Store manager reserves the right to determine saleability of merchandise.

Please check with the Bookstore staff for deadline dates for course withdrawal for each semester (the return policy is extended a the start of term for students with proof of the dropped course from the Registrar). Must have cash register receipt.

Students who have dropped a course(s) starting in September before the DNE deadline have until October 6th, 2006 to return their books for a full refund upon presentation of their course withdrawal form and their cash register receipt.


No exceptions to the above policy.